When a tornado deposited a huge tree in the middle of my stepmother's house this past May, we were shocked and astounded at the damage. A second story room sort of ended up wedged into the room below and a big part of another room was simply sheared off. As you can imagine, there was water damage as well. It has taken a village to get the house back to normal, but the Servpro/CRS team--"Team Randolph"--led the project with grace and expertise. Nikki, Charles, Nick, and Eddie were terrific. They always showed genuine caring about getting things the way my stepmother wanted. And Nikki remembered so many details, even months after the project began. Lorin and Ed from CRS were superb. They were never more than a text message away and spent a lot of time with us, always caring and concerned, and willing to address every detail. In the end, the level of damage--some of which we didn't even suspect at first--meant the whole house had to be emptied, floors ripped up, stairway replaced--it was monumental. But the team was always friendly, caring and had--thank the gods--a sense of humor. Thank you, Team Randolph, for everything!

Dear Mr. Randolph, I'm sending you this letter in regard to one of your employees, Ed. I hope you realize what a wonderful person you have working for you. He has helped us since Jan 5, 2018 when a tree fell on our house. He was at our home at 8:30 AM and assured us he would take care of us and he has. Ed was there even when the weather was 9 below zero, snow, ice, windy terrible weather. He even came back on weekends to make sure the tarp was covering the roof. I think he worked 12 hours some days. I explained what i wanted and he did really well with his selections. Even being understaffed Ed was always there for us. He has been our "Rock". He's such a hard working and caring person. Again, thank you for sending us Ed.

I work for an insurance agency which very often recommends CRS and ServPro clients. This was my first experience with a claim, and I was extremely impressed at how your company expedited the claim, from organizing the work immediately along with coordinating with the subcontractors needed. Excellent job. Now that I have experienced this first hand, I would highly recommend your services 100%. I work with large commercial businesses but will relay this to all that would benefit from your services. Great job.

Working with your staff and contractors was a true pleasure. You were always there on time and available for us if we had any questions, even on the weekends when I would call your cell phone. The work was done efficiently and in the time promised. 

I wanted to send a note to say thank you. Your team was very professional and I appreciated the speed with which you answered my questions and to the details to of the job. The finished bathroom looks great and I will be passing on your information to friends and family. Thanks again for turning a stressful situation into a pleasant result.

Many many thanks for getting everything completed in "new" condition. The unit looks great! I saw the sweat that went into this project and you did a great service for Geraldine so she can make her deadline.

I couldn't imagine when we first spoke that everything would come together just as you promised, down to the last lightbulb.

My CRS team was professional and courteous and led their crews to make sure to complete the job as we discussed with quality and care. Each and every person working on the house (in multiple areas) were always so helpful, on time, trustworthy, and professional. I would recommend CRS to anyone.

I just want to tell you how happy I was to enter a home that was rehabbed by CRS. The ceiling and sheetrock work look seamless. The painting makes the unit look fresh. Your workers were respectful and did a fine job. Many thanks for the fine work and fast service.

Nobody likes to lose anything valuable, that is why we have insurance. We had a loss at our home in April of this year. It was overwhelming for us but Ed , an employee of CRS was a bright spot. Ed is excellent as a worker and in interacting with clients. He was on site for the majority of the work done in replacing both the roof shingles and the entire siding for our home. He was there to answer our questions and appraise the subcontractor's working crew. He developed the "punch list" to ensure each item was resolved. He always kept us up-to-date on his numerous visits to our home. It was a pleasure to have such a fine young man to work with in concluding the detailed work of our claim.

Many thanks for the wonderful job you all did in reconstructing my laundry/storage room. I am very happy with the results - it looks great! Craig, yourself and Mario were very professional, helpful and informative which made my decisions a little easier. You all went out of your way to make me a very happy and satisfied customer. I know it's only a basement room, but it was important to me that it look good because it is the main entrance to the condo. I will certainly recommend your company to others in the future.

I have to say Michael was amazing. He was great about follow up and getting the job done in a timely manner, he made an unpleasant experience as good as he possibly could. We appreciate having him be the project manager.